Refund policy

ElariQ Return & Refund Policy

At ElariQ, we are committed to providing high-quality supplements and a positive customer experience. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns within 30 days of the delivery date under the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The product must not be tampered with or damaged after delivery
  • Proof of purchase (order number or receipt) is required

Due to the nature of dietary supplements and for health and safety reasons, we cannot accept returns on opened or used products.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used supplements
  • Products marked as final sale
  • Gift cards or promotional items
  • Items returned without prior authorization

3. Return Process

To initiate a return:

  1. Contact us at info@elariq.store within 30 days of delivery
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping costs are non-refundable, unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 7 days of delivery
  • Provide photos of the item and packaging

We will offer a replacement or full refund at no additional cost.

6. Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • ElariQ is not responsible for lost return shipments